Clear, consistent documentation for your users
I create engaging, structured support content that helps your customers find answers fast and reduces support tickets for your business.
A passion for creating clarity
Whether you need a new help center or want to refine your existing articles, I turn complex processes into content that makes sense for users and support teams alike.
Support site setup
From layout to structure, I’ll help you plan your help center for easy navigation and long-term scalability.
Article writing and editing
Clear, concise, and on-brand articles that guide your users, written using best practices in technical communication.
Content strategy
Improve discoverability with SEO-friendly help content and consistent tone, taxonomy, and tagging.
How I can support your business
My goal is to help teams deliver self-service experiences that actually work. From audits to ongoing writing support, I tailor every project to your tools and audience.
Documentation audit
- Review your existing help center
- Identify gaps, overlaps, and UX improvements
- Provide a practical action plan
Knowledge base management
- Regular content updates
- Style guide alignment
- Internal knowledge sharing support
“Working with Heather is such a pleasure. Heather is so creative in her design thinking about the structure and content of the deliverable(s) she is creating. Heather also has the drive and determination to ensure that what she produces is of the highest quality.”
Tim Craven
Product Manager, Equiniti